ACH Returns and Rejects report

Overview

Use the ACH Returns and Rejects report to see ACH payments that your processor has come back as returned or rejected, so finance staff can follow up with families and keep your receivables list accurate.

The report only includes ACH payments that match all of the following:

• The payment has a return response (internal response code 4).

• The payment method is ACH (payment type code AC).

• The payment belongs to your current agency.

• Optionally, the payment is in the Season you select.

Results default to the most recent returns first, sorted by Return Date in descending order.

What the report shows

The ACH Returns and Rejects report lists payment records where an ACH payment was attempted but later returned by the bank.

Each row represents one returned ACH payment and includes:

• The family or payer name linked to their profile.

• The amount of the original ACH payment.

• The return or rejection reason provided by your processor.

• The original transaction date.

• The date the return was posted.

• The transaction ID for reconciliation and support.

By default, the report shows Active returns (unarchived items). Use the Active / Archive toggle at the top of the page to switch to the Archive view and review archived returns separately from your active queue.

Filters

The report has a focused set of filters so you can quickly see current issues without over-configuring the view.

Status (Active / Archive)

Use the Status toggle at the top of the report to switch between active and archived ACH returns.

• Active is the default view when you open the report.

• Active shows all unarchived ACH returns that match your other filters.

• Archive shows archived ACH returns that you have already resolved.

• When you change the toggle, the report reloads with the selected view.

• When you click the Archive row action on an item, the item moves out of the Active view and appears in the Archive view.

Season

You can optionally limit the report to a specific Season.

• When you select a Season, the report only shows ACH returns tied to that Season.

• When you leave it blank, the report includes ACH returns across all seasons for your agency.

Date Range

This report does not include a configurable date-range filter.

• The list always reflects all matching ACH returns for your agency (and optional Season), with the newest returns at the top.

• You can still sort by Transaction Date or Return Date in the table header to focus on a particular time window.

If you need date-bounded totals, combine this report with your other financial reports such as Deposit Summary or Revenue Summary.

Columns

Each column in the ACH Returns and Rejects table provides specific information to help you contact families and reconcile your books.

• Actions
  Quick tools for handling the return directly from the row:

  • Send Email (envelope icon) to notify the family.

  • Archive (archive or hide icon) to remove the row once resolved.

• Name
  The account holder or family name. Click the name to open their profile in a new view. The link is tied to the family’s account number so you can review their full balance and history.

• Amount
  The gross amount of the original ACH payment that was returned.

• Reason
  A short description of why the ACH was returned or rejected, based on the processor response text.

• Transaction Date
  The date the original ACH payment was attempted.

• Return Date
  The date the return was recorded. The report uses this column for its default sorting (newest returns first).

• Transaction ID
  The unique identifier of the payment transaction. Use this for reconciliation, bank reference, or support requests.

The table is configured for a large page size and can display up to roughly 1000 rows at once, so you can work through a backlog of returns without constantly paging through results.

Row actions

Each row in the report includes two actions so you can follow up and then clear resolved items without leaving the page.

Send Email

Use Send Email to notify the family that their ACH payment was returned and request updated payment or a replacement payment.

When you click Send Email:

• Campium opens an email modal targeted to the account’s primary email.

• The message automatically includes key details from the row:

  • The returned payment amount.

  • The payment date.

  • The return reason.

• You can add an additional message or instructions before sending.

Sending the email does not remove or hide the row. The return stays visible in the report until you explicitly archive it after you receive a valid payment.

Archive

Use Archive to mark a returned ACH payment as resolved once you have collected a valid replacement payment or otherwise handled the situation.

When you click Archive:

• Campium marks the underlying payment record as hidden for this list.

• The row disappears from the report, helping keep the list focused on open items.

Internally, the payment’s visibility flag is updated so it no longer appears as an active ACH return.

Sorting and working the list

The ACH Returns and Rejects table is optimized for working through a queue of issues:

• The default sort is Return Date descending, so new returns appear at the top.

• You can click Transaction Date or Return Date column headers to change the sort order.

• With up to about 1000 rows per page, you can scan or filter in your browser to find a specific transaction, family, or date.

Many finance teams work this report regularly (daily or weekly), emailing families for any new entries and archiving rows once valid payments are posted.

Run the report

Use this quick workflow to open and work with the ACH Returns and Rejects report in the Campium admin portal.