Tipping
Let parents and visitors leave tips online, then track, pay out, void, or refund those tips with the tip report.
What tipping does
Tipping gives your camp a public page where parents and visitors can leave tips for your staff. Logged-in families tip from their saved payment methods; visitors enter a card or bank account on the page. You control how the page looks and behaves in Tip settings, and you track everything that comes in with the Tip report.
Tipping is an optional module. If the tipping module is not turned on for your account, the Tip settings and Tip report pages redirect back to the financial reports. Separately, Enable tipping on your portal must be on for families to open the tipping page or see Tipping in the parent portal menu.
Tip settings
Open Tip settings to configure the tipping page. The page lives at your camp's tipping URL, shown at the top of the settings.
Availability
When on, the tipping page is live at your tipping URL and logged-in families see Tipping in the parent portal navigation. When off, visitors are redirected away, cannot leave tips, and the Tipping menu item is hidden even if the tipping module is enabled.
Page content
The heading shown at the top of the tipping page.
Text shown above the tip form.
Text shown after a tip is submitted.
Tip amounts
The smallest amount allowed for each tip.
Comma-separated values shown as quick-pick buttons on the form (for example, 20, 40, 60, 100).
When on, tippers can add a name to each tip line. When off, only a single bulk tip is collected.
One name per line. When split tips are on, these appear as a dropdown so tippers can pick a name or type their own.
Sends an emailed receipt after a successful tip.
When on, logged-in tippers can choose "Not specific / whole family" instead of a single camper.
Select Save settings after any change. The intro and thank-you fields support basic formatting.
Tip report
The Tip report lists tips received and lets you manage each one. A summary bar at the top shows the number of tips, the tip total, surcharge collected, total charged, any refunds, and how much has been paid out.
Two views
Every tip collected in the date range, one row per tip, with the tipper, who it was on behalf of, the amounts, and payout status.
Enrolled families with no tip for the season. Select families, then use Send reminder email to open the shared Email this group composer (Guardian 1 and Guardian 2). The badge on the button shows how many families you have selected.
Filters
Limits which tips are shown by date.
Filter to tips left for one or more specific staff members.
Group the report by a profile field (for example, cabin). When grouped, a Print by button opens a print-ready view with one group per page.
Columns
Each row shows the Date, Tipper, Email, who the tip was on behalf of, the individual tip lines and payout toggles, Season, a Paid out status, and the Tip total, Surcharge, and Total charged amounts. Select Display Columns to add profile fields as extra columns.
Remind families who have not tipped
- Open the Tip report and switch to Haven't tipped yet.
- Tick the families you want to contact (the Send reminder email badge updates with the count).
- Click Send reminder email.
- The shared Email this group modal opens so you can edit and send. Messages go to Guardian 1 and Guardian 2 addresses on file. After Send Email, confirm with the sample message preview and Yes, send it.
You need permission to send mass email, and the tipping module must be on.
Manage tips
-
Record manual tip – log a tip received offline by cash, check, or another method.
-
Paid out toggle – mark each staff member's tip line as paid out; the status badge updates as lines are paid.
-
Void – cancel a charge before it settles, or remove a manually recorded tip.
-
Refund – return all or part of a settled charge to the tipper.
Voids and refunds reduce your collected totals. The summary bar shows refunded and net-collected figures once any refunds exist, so use those when reconciling to deposits.
Set up tipping
Turn on and configure the page
In Tip settings, turn on Enable tipping on your portal, set your page title and copy, and choose your minimum and suggested amounts.
Share your tipping URL
Give parents and visitors the tipping URL shown at the top of the settings page. Logged-in families can also open Tipping from the parent portal menu when the portal toggle is on.
Track and pay out tips
Use the Tip report to watch tips come in, mark lines paid out, and handle any voids or refunds.