Discounts

From the left sidebar, click Admin.

In the Admin menu, click Discounts.

Click Add New Discount on the Discounts page.

Under Discount Type, choose:

• Code discount: families type a code at checkout (or staff apply it in Admin).
• Sibling discount: applied automatically when a family has two or more children enrolled or registering in the same season. Every child except the highest-priced one receives it.

You can have only one sibling discount. If one already exists, Sibling discount is disabled and you see a link to Edit it.

For a Code discount:

• Fill in Discount Code. This is what families or staff enter at checkout.
• Fill in Discount Description. This appears on invoices and receipts.

For a Sibling discount, the code field is hidden. Description defaults to Sibling Discount if you leave it blank.

Enter either:

• Fixed Amount (for example, 25.00 for a twenty-five dollar discount), or
• Percent (for example, 10 for ten percent off)

Leave the other field at zero. Only one value can be used at a time.

For a Code discount, in Limit, enter the maximum number of times this discount can be used.
Leave blank or enter 0 for no limit. Sibling discounts do not use Limit.

Set Apply To All Sessions:

• Yes: A percent discount applies to every eligible session for that child.
• No: A percent discount applies only to the child's lowest-priced session.

For a Code discount, set Combine All Children's Sessions to control how a percent discount is calculated when a family has more than one child:

• Yes: The discount is computed across all children's sessions combined.
• No: The discount is computed separately for each child.

Sibling discounts hide this setting and always calculate per child (not combined across the cart).

Use a pay in full discount when you want to reward families who pay the full balance up front instead of choosing installments, or when you want checkout to be free for the family.

Set the discount amount as either a Fixed Amount or Percent, then make sure the discount is visible where families check out if you want them to apply it themselves.

Some discounts can also be set to skip payment completely by turning on Bypass payment at portal checkout?. When this setting is turned on, parents can submit their registration without entering a card or ACH payment, so the family does not need to pay anything at checkout.

To make the discount work as expected:

• Set Allow On Portal? to Yes if families should apply it in the parent portal.
• Set Start Date and End Date if the discount should only apply during a specific registration window.
• Set Limit if you want to cap how many pay in full discounts can be used.
• Use Apply Only To These Products to control which registrations qualify.

For a Code discount, set Allow On Portal?:

• Yes: Families can enter the code during checkout in the parent portal.
• No: Only staff can apply the discount in Admin.

Sibling discounts always apply on the portal automatically, so this setting is hidden.

For a Code discount, set Allow Duplicate?:

• Yes: The same user can receive the discount multiple times.
• No: The discount applies at most once per user.

Sibling discounts hide this setting.

Set Apply After Other Discounts?:

• Yes: Calculate this discount after other discounts.
• No: Use standard calculation order with other discounts.

Optionally set Start Date and End Date to control when the discount is active.
Leave these blank to allow use at any time (subject to other settings).

In Apply Only To These Products, select the products the discount should apply to.
Leave this blank to allow the discount to apply across all eligible products.

Review your entries and click Save.
If the save succeeds, the discount appears in the list with the updated settings.

Go to Admin → Discounts and click Add New Discount.

Under Discount Type, choose Sibling discount. The on-screen help says it applies when a family registers two or more children. Checkout also counts siblings who are already enrolled in the same season, so a second registration alone still qualifies.

Enter a Fixed Amount or Percent, and confirm Discount Description (defaults to Sibling Discount if blank).

Set Apply To All Sessions, Apply After Other Discounts?, dates, and product restrictions as needed, then click Save.

Code-only fields (Discount Code, Combine All Children's Sessions, Allow On Portal?, Bypass payment at portal checkout?, Allow Duplicate?, and Limit) stay hidden for sibling discounts.

In the discount list, click the action menu for the discount you want to change.

Choose Edit Discount to update fields like amount, dates, or description.
Adjust the fields, then click Save. Changes affect new uses of the discount.

Choose Archive Discount when you want to stop using a discount but keep its history.
Archived discounts move out of the active list and no longer apply to new checkouts.

Choose Delete Discount to permanently remove the discount from your account.
Confirm the deletion when prompted. Delete is only available for a discount that has never been used; a discount that has already been applied shows no Delete Discount option, so archive it instead.

Go to Admin > Discounts and click Add New Discount or edit an existing discount. The calculator is built into the editor form.

Fill in the code, amount or percent, date range, product restrictions, and other settings as you normally would. The calculator uses whatever is currently in the form — you do not need to save first.

In the calculator panel, search for real families by name or account number. Select up to 6 children and choose which sessions each one is enrolled in (up to 40 sessions per child). The calculator uses each person's real tiered pricing.

Click Preview to see the results. For each child, you see their sessions with real prices, each discount line applied (including the discount you are editing, sibling discounts, and multi-session tier discounts), the total discount amount, and the net amount after discounts. An order-level total shows the combined savings across all children.

The preview flags issues like a discount being outside its date range, a duplicate discount being skipped, or an archived discount that no longer applies. Address these before saving.

Change any settings in the form and run the preview again. The results update immediately so you can iterate until the discount behaves the way you want.

Once the preview matches your expectations, click Save to create or update the discount.

Scroll to Multi-Session Discount Configurations on the Discounts page.
If you do not see this section, your account or role may not have access.

Click Add Multi-Session Discount to open the configuration form.

• Enter a Name to identify the rule internally.
• Optionally choose a Form to limit where the rule applies, or leave this blank to apply across forms where eligible.

In Minimum Sessions, enter the minimum number of qualifying sessions required before any tier can apply.
Use 1 or higher; the system rejects values less than 1.

Set Enabled to Yes so the rule is active once you save it.
You can toggle this later without deleting the configuration.

Add one or more tier rows. For each row:

• Enter the Session count threshold.
• Select the Discount from your existing discount codes.

The configuration requires at least one complete tier row to save successfully.

Review your tiers and settings, then click Save.
On success, the configuration appears in the multi-session list and will apply to new qualifying registrations.

In the multi-session list, click the pencil icon for the configuration you want to change.
Update the name, form, minimum sessions, enabled flag, or tier rows, then click Save.

Click the trash icon to remove a configuration entirely.
Confirm the deletion when prompted. After deletion, the rule no longer appears or applies at checkout.

Go to Admin > Discounts and find the Discount Checker panel on the page.

Choose the discount you want to investigate from the dropdown of your existing discounts.

Choose one or more session products to test the discount against. The tool checks each product individually and as part of a simulated cart.

Select a specific family to check for duplicate-discount status and enrollment capacity. Leave this blank to test without user-specific checks.

Run the check. The tool returns a list of issues sorted by severity: ERROR items block the discount from working, WARN items may cause unexpected behavior, and INFO items are for awareness. Each issue includes a plain-language explanation and the predicted checkout message if applicable.

Address each error, then run the check again to confirm the discount works. The tool reflects your saved changes, so save any edits before re-running.