Discounts
Manage discount codes and multi-session discount settings in Campium Admin, including checkout behavior, usage, and troubleshooting.
What you can do with Discounts
Use the Discounts page in Campium Admin to manage discount codes and multi-session discount settings for your programs. Discounts control how much families save, when they qualify, and whether staff or families can apply them at checkout.
Use this page when you want to:
- Create new discount codes for promotions or financial aid
- Edit, archive, or delete existing discounts
- Control when and where a discount can be used
- Set up multi-session discounts that reward additional registrations
- Let a discount cover the full checkout amount so families do not need to pay anything at checkout
Discounts affect how much families pay at checkout. Make changes only if you understand your pricing policies and how they appear on invoices.
Open the Discounts page
Open the Admin menu
From the left sidebar, click Admin.
Go to Discounts
In the Admin menu, click Discounts.
When the page loads, you see a list of discounts and any multi-session discount configurations available to your account.
Discount list: columns and status
Each row in the discount list represents one discount code. Use the columns to understand how each discount behaves.
Code — The code families or staff enter at checkout.
Description — The text that appears on invoices and receipts. Use wording that families will recognize.
Status — Shows whether the discount can currently be used. Typical values include:
- In use: Discount is active and can be applied when other conditions are met.
- Not in use: Discount is disabled or blocked by another setting.
- Expired: Discount is past its end date.
Amount — Shows either a fixed dollar amount or a percentage discount, depending on how the discount was set up.
Public? — Shows whether families can use the code in the parent portal:
- Yes: Parents can enter this code at checkout.
- No: Only staff can apply it from Admin.
Allow duplicates? — Controls whether the same family can receive the discount more than once:
- Yes: The same user can use this discount multiple times.
- No: The user can only receive this discount once.
Usage — How many times the discount has been used.
Limit — Maximum number of allowed uses, if you set one. Blank or zero means no limit.
Start Date / End Date — The date range when the discount is valid. Outside this window, the discount cannot be applied.
Use the action menu on each row to edit, archive, or delete a discount.
Create a new discount
Create a new discount when you want to launch a promotion, offer financial aid, apply staff-only adjustments, offer a pay in full discount, or make checkout free for the family.
Start a new discount
Click Add New Discount on the Discounts page.
Enter code and description
- Fill in Discount Code. This is what families or staff enter at checkout.
- Fill in Discount Description. This appears on invoices and receipts.
Set the discount value
Enter either:
- Fixed Amount (for example,
25.00for a twenty-five dollar discount), or - Percent (for example,
10for ten percent off)
Leave the other field at zero. Only one value can be used at a time.
Optionally limit total uses
In Limit, enter the maximum number of times this discount can be used.
Leave blank or enter 0 for no limit.
Choose cart vs product behavior
Set Apply To Entire Cart:
- Yes: Apply the discount to the entire cart.
- No: Allow product-level targeting through Apply Only To These Products.
Configure a pay in full discount
Use a pay in full discount when you want to reward families who pay the full balance up front instead of choosing installments, or when you want checkout to be free for the family.
Set the discount amount as either a Fixed Amount or Percent, then make sure the discount is visible where families check out if you want them to apply it themselves.
Some discounts can also be set to bypass payment completely in Admin by turning on Bypass payment at portal checkout?. When this setting is turned on, the discount can cover the full checkout amount, so the family does not need to pay anything at checkout.
To make the discount work as expected:
- Set Allow On Portal? to Yes if families should apply it in the parent portal.
- Set Start Date and End Date if the discount should only apply during a specific registration window.
- Set Limit if you want to cap how many pay in full discounts can be used.
- Use Apply To Entire Cart or Apply Only To These Products to control which registrations qualify.
Control who can use the discount
Set Allow On Portal?:
- Yes: Families can enter the code during checkout in the parent portal.
- No: Only staff can apply the discount in Admin.
Control repeat usage
Set Allow Duplicate?:
- Yes: The same user can receive the discount multiple times.
- No: The discount applies at most once per user.
Choose calculation order
Set Apply After Other Discounts?:
- Yes: Calculate this discount after other discounts.
- No: Use standard calculation order with other discounts.
Add optional date window
Optionally set Start Date and End Date to control when the discount is active.
Leave these blank to allow use at any time (subject to other settings).
Target specific products (optional)
In Apply Only To These Products, select the products the discount should apply to.
Leave this blank to allow the discount to apply across all eligible products.
Save the discount
Review your entries and click Save.
If the save succeeds, the discount appears in the list with the updated settings.
Test new discounts with a sample registration before promoting them to families. Confirm the discount amount, visibility, and invoice description match your expectations.
Edit, archive, or delete a discount
Use the action menu on each discount row to update or remove a discount.
Open the action menu
In the discount list, click the action menu for the discount you want to change.
Edit a discount
Choose Edit Discount to update fields like amount, dates, or description.
Adjust the fields, then click Save. Changes affect new uses of the discount.
Archive a discount
Choose Archive Discount when you want to stop using a discount but keep its history.
Archived discounts move out of the active list and no longer apply to new checkouts.
Delete a discount
Choose Delete Discount to permanently remove the discount from your account.
Confirm the deletion when prompted.
Deleting a discount performs a hard delete in the database and cannot be undone. Use Archive when you want to preserve history. A delete may fail if the system cannot remove the record; in that case you see an error and the discount remains.
Key settings explained
Public vs non-public discounts
Use public settings to control who can apply a discount.
- Public = Yes: Parents can enter the code themselves in the parent portal during checkout.
- Public = No: Staff must apply the discount from Admin; parents cannot see or use the code.
Public discounts work well for general promotions. Non-public discounts work better for case-by-case adjustments or internal programs.
Limit (capacity)
Limit controls how many times a discount can be used across all families.
- Blank or 0: No usage cap. The discount can be used indefinitely, subject to date range and other rules.
- Any positive number: The discount stops working after it reaches that many successful uses.
Use limits for early-bird specials, limited-seat promotions, or grants with fixed budgets.
Date range
Start and end dates control when a discount is active.
- If you set a Start Date, the code cannot be used before that date.
- If you set an End Date, the code stops working after that date.
- If you leave both blank, the discount stays active unless you archive or delete it, or it hits a usage limit.
When a discount is outside its date range, families and staff see validation errors and the discount will not apply.
Product restriction
Product restrictions control where a discount applies.
- If you select one or more products in Apply Only To These Products, the discount applies only to those products.
- If you leave this blank, the discount can apply broadly across eligible products and forms.
Use product restrictions to limit discounts to certain camps, add-ons, or seasons.
Multi-session discounts
Multi-session discounts automatically reward a registrant who enrolls in multiple qualifying sessions. These rules work on top of your regular discounts and use existing discount codes as tiers.
Access and permissions
The Multi-Session Discount Configurations section may be visible only to superusers or specific admin roles. If you do not see this section on the Discounts page, contact your Campium admin team to request access.
Multi-session configurations are global pricing rules. Limit access to staff who manage tuition policies and discounts across your organization.
What a multi-session configuration includes
Each multi-session configuration defines a volume-based discount rule.
Name — Internal label for the rule, such as Summer Session Volume Discount.
Form (optional) — Limits the rule to one registration form, or applies it to all forms when left blank.
Minimum Sessions — Minimum number of qualifying sessions required before the rule can apply a discount.
Enabled — Turns the rule on or off without deleting it. Disabled rules do not apply at checkout.
Discount Tiers — One or more tier rows. Each tier sets:
- A Session Count threshold.
- A Discount chosen from your existing discount codes that applies when the threshold is met.
Before you build multi-session rules
Multi-session tiers use discount codes you have already created. Add the discount codes first on the main Discounts list, then choose those codes in your multi-session tiers.
This keeps invoice descriptions consistent and lets you reuse the same discount setup in more than one place.
How tiers work
Tiers are based on session counts. The system checks how many qualifying sessions a registrant has and finds the best match among your tiers.
- When a registrant reaches a tier's Session Count, they qualify for that tier's discount.
- If multiple tiers qualify, the system uses the best match for that session count, usually the highest threshold they meet.
Example
- Tier for 2 sessions → uses discount code
MULTI2. - Tier for 4 sessions → uses discount code
MULTI4.
If a registrant has 5 qualifying sessions, the 4-session tier applies.
Create a multi-session configuration
Use these steps from the Multi-Session Discount Configurations section on the Discounts page.
Open multi-session configurations
Scroll to Multi-Session Discount Configurations on the Discounts page.
If you do not see this section, your account or role may not have access.
Start a new configuration
Click Add Multi-Session Discount to open the configuration form.
Name and scope the rule
- Enter a Name to identify the rule internally.
- Optionally choose a Form to limit where the rule applies, or leave this blank to apply across forms where eligible.
Set minimum sessions
In Minimum Sessions, enter the minimum number of qualifying sessions required before any tier can apply.
Use 1 or higher; the system rejects values less than 1.
Enable the configuration
Set Enabled to Yes so the rule is active once you save it.
You can toggle this later without deleting the configuration.
Add discount tiers
Add one or more tier rows. For each row:
- Enter the Session count threshold.
- Select the Discount from your existing discount codes.
The configuration requires at least one complete tier row to save successfully.
Save the configuration
Review your tiers and settings, then click Save.
On success, the configuration appears in the multi-session list and will apply to new qualifying registrations.
Edit or delete a multi-session configuration
Edit a configuration
In the multi-session list, click the pencil icon for the configuration you want to change.
Update the name, form, minimum sessions, enabled flag, or tier rows, then click Save.
Delete a configuration
Click the trash icon to remove a configuration entirely.
Confirm the deletion when prompted. After deletion, the rule no longer appears or applies at checkout.
You can disable a configuration temporarily by setting Enabled to No, instead of deleting it.
Best practices
Use these guidelines to keep discounts clear for both staff and families.
- Use clear, easy-to-type discount codes families can understand.
- Write descriptions that make sense on invoices and statements; avoid internal shorthand.
- Use date windows for time-limited promotions like early-bird or holiday specials.
- Prefer Archive over Delete when you want to preserve history for reporting and audits.
- Test discounts with a sample checkout, including multi-session rules, before announcing them.
- For multi-session tiers, keep thresholds simple and predictable so staff can explain them easily.
Troubleshooting
Use this section when you see an error while saving a discount or multi-session configuration, or when a discount does not apply as expected.
The system shows Discount code is required. when you leave the Discount Code field blank while creating or editing a discount.
Fix it by entering a code:
- Use only allowed characters.
- Make the code short and easy to type.
- Save again after adding the code.
The system shows Discount code cannot contain & when the code includes the & character.
Update the code to remove & and use letters, numbers, or other allowed symbols instead. Then save the discount again.
When you try to save a discount with a code that another discount already uses, you see Discount code already exists.
To resolve this:
- Choose a different, unique code.
- Search the Discounts list to confirm how the existing code is used.
- Save the new discount with a distinct code.
If you leave the Discount Description blank, the system returns Discount description is required.
Enter a clear description that will appear on invoices, then save again.
The system enforces that only one of Fixed Amount or Percent is positive. When both fields are greater than zero, you see Only amount or percent can be greater than zero.
Fix it by:
- Keeping the field you want (amount or percent) as a positive number.
- Setting the other field to
0or leaving it empty. - Saving the discount again.
If families cannot see or use a discount code in the parent portal, check the following:
- Allow On Portal? = Yes on the discount.
- The current date is between the discount's Start Date and End Date, or both are blank.
- The Limit has not been reached. If usage equals the limit, the discount no longer applies.
- Product restrictions match the items in the cart; the discount applies only to qualifying products.
- The discount is not archived and its status indicates it is in use.
- For a pay in full discount, confirm the form's new pay in full setting is enabled or overridden correctly, and verify the discount is available for the full-balance checkout path.
After adjusting settings, test again with a sample registration.
If a multi-session discount does not apply when expected:
- Confirm the configuration is Enabled.
- Check that the Minimum Sessions is met by the registrant's qualifying sessions.
- Make sure registrations are for products and forms that the configuration covers.
- Verify each tier row has both a Session count and a valid Discount selected.
- Confirm the discount codes used in tiers are active and not archived or expired.
Save any fixes and test again with a multi-session registration.
When saving a multi-session configuration without a Name, the system returns Name is required.
Enter a clear internal name for the configuration and save again.
If you set Minimum Sessions to zero or a negative number, the system shows Minimum sessions must be at least 1.
Update Minimum Sessions to 1 or higher, then save again.
When you save a multi-session configuration without any valid tier rows, you see At least one discount tier is required.
Add at least one tier row with both:
- A Session count, and
- A selected Discount from your existing codes.
Then save the configuration.
If your role does not have permission to manage multi-session configurations, the system can respond with Access denied. when you attempt to save.
In this case:
- Do not keep retrying the same action.
- Contact your Campium admin or system owner to request the required access or to have them create the configuration for you.