User can't see the form on their portal
Use Check Permissions on a profile to find out why a form is missing from the parent portal and identify the exact rule blocking it.
Check Permissions shows why a form is or is not visible on the parent portal for one specific person. Find it in the Admin site by opening a profile and clicking Check Permissions in the top action row next to Login.
Use this tool when a family says a form should be on the portal but is missing. Check Permissions does not fix the problem for you. It shows whether the issue is the form's date window or a Recipients mismatch on the person's profile.
Who should use Check Permissions?
| Who | Should use it? |
|---|---|
| Office staff, registrars, directors troubleshooting portal form issues | Yes |
| Anyone with profile access in CampiumDB | Yes |
| Families or parents on the portal | No |
| Staff setting up a new form before launch | Sometimes |
You do not need billing, IT, or super-user access specifically. You only need access to open profiles and forms.
Why use Check Permissions?
Use Check Permissions when you need a clear answer for one person and one form. Instead of guessing between dates, Recipients, and profile fields, you can see exactly what passed and what failed.
It tells you two things:
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Whether the form is Active and within its Start Date and End Date
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Whether the person's profile matches every Recipients filter on that form
If something does not match, the result shows a field-by-field table and a Why this form is hidden explanation. That makes it easier to answer the family with something specific, such as Season is blank or Grade does not match.
Check Permissions does not change settings, send emails, or verify every possible portal issue. It does not check guardian Allowed access to financials, user type on the form's Recipients tab, the correct portal URL, or whether the family logged into the correct account.
If Check Permissions says the form should be visible and the family still cannot see it, move to those other checks next.
Questions that should lead you to Check Permissions
1. Why can't this family see the registration form on the portal?
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Use Check Permissions when: The form is Visible, you believe dates and Recipients are set correctly, and one household still does not see it.
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What you'll learn: Whether the problem is the date window or a Recipients mismatch caused by a missing or incorrect profile field.
2. There is nothing on the portal, or the forms area is empty
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Use Check Permissions when: The portal loads, but the forms section is empty or says
There are currently no active forms for this person. -
What you'll learn: Whether any form should appear for that camper under the current rules.
If Check Permissions passes but they still see nothing, check the logging-in guardian's Allowed access to financials setting. That setting can hide the entire forms area, and Check Permissions does not test it.
3. We added them to the form. Why is it still not showing up?
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Use Check Permissions when: You changed Recipients or updated the camper's profile and expected the form to appear right away.
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What you'll learn: Which profile field still does not match.
This is common after imports or bulk updates when fields like Season or Program were left blank.
4. The form works for other campers, but not this one
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Use Check Permissions when: Siblings or other campers can see the form, but one camper cannot.
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What you'll learn: The exact difference between that camper's User Values and the form's Recipient Values Allowed.
Most of the time, one profile value is different or missing.
5. Is this camper actually eligible for this form?
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Use Check Permissions when: You are preparing for registration, moving a camper to a new session, or staff disagree about whether a camper should receive a form.
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What you'll learn: A clear yes or no for that camper, plus the exact field blocking visibility if the answer is no.
Use that result before changing Recipients for everyone.
6. The family says the form ended or never started. Is that true?
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Use Check Permissions when: You need to confirm whether the form is currently available on the portal for that person.
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What you'll learn: Whether today's date falls outside the form's active window.
This helps you confirm the portal view, not just what the form list shows in admin.
7. Check Permissions says visible, but they still do not see it
Use Check Permissions first to rule out date and Recipients issues. Then check the items below.
| Check | Where |
|---|---|
| Guardian Allowed access to financials | Parent profile → meta link |
| Form Visibility is set to Visible | Form → Settings |
| Correct user type on the form | Form → Recipients |
| Correct portal URL and correct login | Profile → Login |
| Camper is not Deleted, Removed, or Archived | Profile status |
How to run it
Open a profile
Open any profile in the household.
Click Check Permissions
In the top action row, click Check Permissions next to Login.
Choose the person to check
Select Check this user's access. In most cases, choose the camper, not the parent.
Choose the form
Select To this form, then choose the form the family expects to see.
Run the check
Click Check Permissions in the modal.
Success: You see Form should be visible.
Problem: You see a comparison table and a Why this form is hidden explanation. Fix the profile field, Recipients setting, or date setting, then run the check again.
FAQ — Basics
It compares one person's profile against one form's date window and Recipients rules. If something does not match, it explains the mismatch in plain language.
No. Check Permissions only explains why the form is visible or hidden. Update the profile, the form's Recipients tab, or the form settings, then run it again to confirm the result.
No. Check Permissions is a staff-only tool on the admin profile page.