What is an ACH return?
Learn what an ACH return is, why you received an email about it, where to review the return in Campium, and how to notify the family.
Short answer
An ACH return occurs when a bank sends back an electronic check instead of completing the payment, usually because of an issue with the bank account details. When this happens, Campium sends you an email letting you know that an ACH return occurred.
Where to see ACH returns
Review ACH returns in the ACH Returns & Rejects report.
- Go to Financials.
- Click ACH Returns & Rejects.
On this report you see:
- The original transaction date.
- The return date.
- The reason the payment was returned.
A common return reason is No account/unable to locate, which means the bank could not find an account matching the account number that was used.
Optional: email the family
If you want Campium to email the family when an ACH charge fails:
- Go to Admin.
- Click Site Settings.
- Open Payment Info.
- Enable the setting to send an email about failed ACH charges.
After you turn this on, families receive an email automatically when an ACH return occurs.
Last updated 2 days ago
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