Import Users
Import new or updated users into Campium from a CSV file, with precautions for duplicates and data integrity, plus completion email behavior.
Overview
Use the Import Users tool to load many new users into Campium at once or update details for existing users from a CSV file.
The Import Users screen can be found by going to Admin -> Import & Export -> Import Users
Where to find it
Access the Import Users tool from within the Campium admin UI. Depending on your configuration, it may appear in areas such as users, profiles, or data/imports.
If you do not see an Import option in your admin menus, contact your Campium support contact or an internal admin with higher permissions to confirm that bulk imports are enabled for your account.
When you open the Import Users screen, you typically see options to upload a CSV file and map its columns to fields such as name, email, or profile attributes.
Before you start
Prepare your data and account before running any import to avoid duplicate records.
Confirm that your admin role is allowed to perform bulk imports. If your organization restricts this, ask a system administrator to either run the import for you or temporarily grant access.
Recommended practices:
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Start with a small test import
Create a small CSV (for example, 3–5 users) that represents typical data. Use this to validate mapping, and duplicates. -
Keep a backup of your current data
If you have a report or export feature, export your existing users or profiles first. This gives you a reference if you need to compare or roll back changes. -
Use stable identifiers
If your org uses unique IDs, emails, or usernames to identify users, keep them consistent between systems. In your CSV, make sure these values are correct and unique. -
Clean your CSV in advance
Remove obvious duplicates, fix misspellings in emails, and ensure each column contains a single type of data (for example, first name, not a mix of names and notes).
Import workflow
Follow these steps each time you use the Import Users tool. Adjust step names according to what you see on screen; wording may vary slightly between environments.
Open the Import Users tool
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Sign in to the Campium admin UI with an account that has Administrator access
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Navigate to Admin -> Import & Export -> Import Users
Success check: You see a page that lets you browse for a file or upload a CSV, with options to configure how the import behaves.
Prepare and upload your CSV file
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Create or open your CSV file in a spreadsheet tool.
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Ensure each column has a clear, consistent meaning (for example, first name, last name, email).
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Save the file as CSV with a header row describing each column, if your import supports headers.
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In the Import Users tool, use the file picker or drag-and-drop area to select your CSV file.
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Confirm the file appears as selected and, if shown, that the row count matches your expectations.
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Example CSV - https://campiumdb.com/imports/download-template.php
Success check: The screen advances to a mapping or preview step that shows your CSV columns and sample data.
Map CSV columns to Campium fields
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For each CSV column shown, choose the matching field in Campium using the dropdowns or field selectors you see.
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Pay special attention to identifiers such as Guardian 1 Email (or the equivalent field in your configuration), since the import uses this email address to determine whether there is a matching family.
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If the UI offers an option like "Ignore this column" or similar, use it for columns that you do not want to import.
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Review any required fields indicated on the screen and confirm you mapped at least one field that can uniquely identify a user.
Success check: All important columns are mapped to the fields you expect, with no obvious mismatches (for example, emails under a phone field), and Guardian 1 Email is correctly mapped for every family.
Run a test import
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Create a small CSV with a handful of users that represent typical data and cases, including at least one that already exists in Campium if you want to test updates.
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Upload and configure this test file using the same mappings and settings you plan to use for the full import.
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When prompted, confirm that you want to proceed with the import.
After the import runs, review any summary or result message.
Success check: The number of created/updated users matches your expectations for the test file, and you see no unexpected error messages.
Verify imported users
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Open the profiles or users area in Campium.
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Search for the users from your test import by email, name, or ID.
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Open a few records and confirm that fields like name, email, and any other key attributes imported correctly.
Success check: User records in Campium match your CSV values. If something looks off, adjust mappings or settings and rerun a small test before continuing.
Run the full import
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Once you are satisfied with the test results, return to the Import Users tool.
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Upload your full CSV file and apply the same mappings and options that worked during testing.
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Review any summary page carefully, including counts and behavior for existing users.
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Confirm the import to start processing.
After completion, review the summary again and spot-check a mix of newly created and previously existing users to confirm the results. The admin account that uploaded the file receives an email when processing finishes, summarizing how many families, campers, and guardians the import created.
Success check: The total numbers of created/updated/failed rows are close to what you expected from the full CSV, the completion email matches those counts, and sampled user records show correct data.
After each import finishes, the account that uploaded the CSV receives a completion email showing how many families, campers, and guardians were created. If you do not see it, check your spam or junk folder and any email filters.
The import relies on Guardian 1 Email to match families. If you enter the wrong email or leave it blank for an existing family, the import can create a duplicate family or link users to the wrong family.
How duplicates and updates typically work
The Import Users tool relies on the email address of Guardian 1 to decide whether a row belongs to an existing family or should create a new family.
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Family matching
When Guardian 1 Email in your CSV matches an existing Guardian 1 email in Campium, the import associates the row with that existing family and may update related user records based on your settings. -
New vs. existing families
If Guardian 1 Email from the CSV does not match any existing Guardian 1 email, or if it is missing, the import treats the row as a new family and creates a new family record along with its users. -
Error handling
When the import cannot process a row because a required field is missing or invalid, the tool may skip that row and show it as an error or warning in the results. Use these messages to clean up your source data and rerun only the problematic rows if needed.
Because family matching is based on Guardian 1 Email, never guess or reuse email values. Always confirm this column in your CSV before running a large import, and validate the behavior using a small test file that includes at least one existing family.
Troubleshooting
Use these common scenarios and answers when an import does not behave as expected.
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