Business Info & Logo

Update your camp business details, logo, and optional DKIM email authentication so families see the right name, contact info, and branding across Campium.

What Business Info & Logo controls

Business Info & Logo settings control the basic details and branding families see when they interact with your camp through Campium.

These details can appear in places like:

The family portal header or footer
Automated emails and confirmations
Printed or exported reports and documents

Keeping this information accurate helps families recognize your camp and know how to contact you.

Changes to Business Info & Logo may not update every screen or document instantly. If something still looks out of date, refresh your browser and re-check a few minutes later.

Open Business Info & Logo from the dashboard

Use the main dashboard navigation to reach the Business Info & Logo section.

Go to Business Info & Logo

From the dashboard, click Admin -> Business Info & Logo in the left sidebar.

Once you are in the Business Info & Logo section, you can update your contact information and logo as needed.

Update business and contact information

Use this section to make sure families see the correct camp name and contact details. The General Information form on this page contains these fields:

Organization Name — the camp or organization name families see across portals, emails, and documents.
Subdomain — the address for your family portal, such as yourcamp in yourcamp.campium.com.
Address — your mailing or physical address.
Phone — the office phone number families use to reach you.
Camp Website — a link to your public website.
Instagram, Twitter, and Facebook — your social handles.
Tax ID — displays at the top right of every invoice.

The main contact email families see is not set here. It lives in Site Settings as the Contact Email Address. Update it there rather than on this page.

Review current details

Check the Organization Name, Subdomain, Address, Phone, Camp Website, social handles, and Tax ID fields. Make a note of anything that is outdated or incorrect.

Edit each field

Click into a field to edit it, then type the correct information. Use the phone number families should use to reach your office.

Check formatting

For the address, include street, city, state or province, and postal code on the appropriate lines. For the phone number, include the area code so families can dial you without confusion.

When you are done, click Save on the General Information form to save these details (see Saving changes and common issues).

This page also includes a BAA (Business Associate Agreement) card with a link to review and sign the agreement if your camp handles protected health information. Use that link when you need to complete or download your BAA.

DKIM: verify your email domain (optional)

DKIM settings let you prove that Campium is allowed to send email on behalf of your camp domain, which helps messages stay out of spam folders.

When you enter your camp email domain in the Business Info or contact settings, Campium can generate DKIM records for that domain. The DKIM status may show Not verified until you publish the records and they are detected.

Publishing these records is optional, but strongly recommended to improve email deliverability and reduce the chance of messages going to Spam.

If someone else manages your website or email hosting, share the DKIM records with that person or team. They must add the records at the domain host or DNS provider to complete verification.

How DKIM with CNAME records works

After you enter your email domain, Campium generates several CNAME DNS records that point to DKIM keys hosted by the email service. You need to copy these records exactly and add them to your domain at your DNS or hosting provider.

Detection of the records can take time. DNS changes may take up to 72 hours to fully propagate, so the DKIM status may stay Not verified for a while even if the records are correct.

A typical set of generated DKIM records looks like this:

Type	Name	Value
CNAME	xxxxxxxxxx._domainkey	xxxxxxx.dkim.amazonses.com
CNAME	xxxxxxxx._domainkey	xxxxxxxx.dkim.amazonses.com
CNAME	xxxxxxx._domainkey	xxxxxxx.dkim.amazonses.com

Your actual values will be different. Always copy the Type, Name, and Value exactly as shown in your own DKIM section.

The page includes links to instructions for common DNS and hosting providers, including GoDaddy, DreamHost, Cloudflare, HostGator, Namecheap, Names.co.uk, and Wix. Use those links if you are not sure where to add CNAME records for your domain.

Set up DKIM for your domain

Use these steps after you have confirmed the main email domain you want Campium emails to come from.

Choose the correct email domain

Look at the main email address you use for outgoing communications, such as info@campbluehills.org. The email domain is the part after the @ symbol (campbluehills.org in this example). Enter or confirm that domain in the Business Info or contact settings so the generated DKIM records match the domain families see in their inbox.

Open the DKIM section and review status

In the Business Info & Logo area, find the DKIM or email authentication section. Check the status line. If it shows Not verified, Campium will generate a list of DKIM CNAME records that you need to publish at your DNS provider.

Copy the generated CNAME records

For each DKIM record shown, copy the Type, Name, and Value exactly as displayed. Avoid adding extra spaces or changing the capitalization. Keep the records handy to paste into your DNS provider.

Add CNAME records at your DNS or hosting provider

Sign in to the provider that manages DNS for your domain (for example, GoDaddy, DreamHost, Cloudflare, HostGator, Namecheap, Names.co.uk, or Wix). In the DNS management area, add a new CNAME record for each DKIM entry, using the copied Name and Value fields. Save or apply changes for all records.

Wait for DNS propagation and confirm verification

After you add the CNAME records, return to the DKIM section in Campium. The status may remain Not verified for some time while DNS updates propagate. Check back periodically over the next few hours or days. Once the records are detected, the status will change to show that your domain is verified.

DKIM verification troubleshooting

If the DKIM status still shows Not verified after 72 hours:

Confirm that each record uses Type CNAME, not TXT or another type.
Compare the Name and Value fields at your DNS provider to the generated records in Campium and fix any typos.
Make sure you added the records under the correct domain (for example, campbluehills.org, not a different domain or subdomain).
If your DNS provider adds the domain automatically, check whether you need to use the full name (xxxxxxxxxx._domainkey.campbluehills.org) or only the prefix (xxxxxxxxxx._domainkey), based on their instructions.
Ask whoever manages your domain or DNS to confirm that the records are present and not overridden by other entries.

If everything looks correct and the domain still does not verify, contact your internal Campium administrator or support with screenshots of your DNS records so they can help review the configuration.

Upload or replace your logo

Your logo helps families recognize your camp in the family portal, emails, and reports.

Open the logo area

In the Business Info & Logo section, find the Logo area. You should see your current logo (if you have one) or an empty placeholder.

Upload a new logo

Click Upload, Change logo, or a similar button. In the file picker that opens, select the image file from your computer and confirm.

Replace an existing logo

If a logo is already set, use the same button (for example, Replace, Change, or Upload new) to choose a different image. Confirm the upload, then wait for the new logo preview to appear.

Adjust if needed

If the preview looks cut off or stretched, try uploading a different version of your logo with more padding around the edges or closer to a square shape.

For the clearest logo:

Use a simple version of your logo without tiny text or complex details.
Choose an image that works well at small sizes (for example, in an email header).
Prefer a square or nearly square image so it fits most layouts cleanly.
Use a modern image format like PNG with a transparent background if available.

If your logo looks fuzzy, try uploading a higher-quality image rather than a screenshot or photo of your logo.

Verify how your changes look

After you update your business details and logo, confirm what families will see.

Check the on-screen preview

Look for a preview of your logo and business details directly in the Business Info & Logo section. Confirm that the organization name, phone, and address look correct.

Open the family portal

In a new browser tab, open your family portal link. Check the header or footer for the updated camp name and logo, and confirm the logo looks sharp and not cut off.

Review outgoing communications or reports

If your site uses automated emails or downloaded reports, send a test message or export a sample report. Check that the name and logo appear as expected where branding is shown.

If you do not see the updates, see Saving changes and common issues below.

Saving changes and common issues

Always save your changes and compare what you see on the screen to what families see.

Save your changes

This page has three independent saves rather than a single Save button at the bottom:

General Information save — saves the organization name, subdomain, address, phone, website, social handles, and Tax ID.
DKIM email-domain save — saves the email domain you enter for DKIM in its own section.
Logo Upload — the logo uploads and saves on its own as soon as you upload it. It is not saved by the General Information Save button.

Save the General Information form

After editing the text fields, click Save on the General Information form. Wait for a confirmation message or check that the button is no longer highlighted. This does not save the logo, which uploads separately.

Refresh other tabs

If you had the family portal, email previews, or reports open in another tab, refresh those pages so they load your new settings.

If you close your browser tab or navigate away before clicking Save on the General Information form, your new business details will not be applied. Your logo is different: because it uploads on its own, a logo you already uploaded is kept even if you leave without pressing Save.

Common issues and how to fix them

Logo looks blurry or stretched

Try uploading a higher-quality image of your logo instead of a screenshot.
Use a logo that is closer to a square shape so it does not get stretched.
Avoid logos with very thin lines or tiny text that disappear at small sizes.

Wrong contact phone showing

Return to Admin -> Business Info & Logo and update the Phone field, then click Save on the General Information form.
Refresh the family portal or email preview to confirm the correct phone number appears.
If the wrong contact email is showing, that address is not on this page. Update the Contact Email Address in Site Settings instead.

Changes are not showing for families

Confirm you clicked Save in the Business Info & Logo section.
Refresh your browser and sign out then sign back in to the dashboard if needed.
Open the family portal in a private or incognito window to rule out browser caching.
If the old information still appears after a short time, contact your internal Campium administrator or support for help reviewing your settings.

Use these guides to learn more about overall configuration and getting started.

Settings overview

Learn how Site Settings work across Campium, including other configuration areas beyond Business Info & Logo.

Quickstart

Walk through the key steps to get your camp up and running so families can start using the portal and communications.

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