Manage your Campium account

Update your password, default season, email notifications, two-factor authentication, and passkeys in the Campium admin account section.

Account overview

Use the Campium account section to manage your own login, security, and communication preferences. All settings here apply only to your staff account.

You can access these pages from the admin navigation:

Click your name in the top right, then click Settings.

Changes you make in the Account section affect only your user login and messages. They do not change other admins or family accounts.

Account Settings

Account Settings at /account/ cover:

Changing your password
Choosing your default season
Turning two-factor authentication (2FA) on or off
Managing passkeys
Email Notifications (optional staff digests and alerts)

Change your password

Use this form when you know your current password and want to update it.

If you do not remember your current password, use the reset-password link on the login page instead of the in-account change form.

Open the password form

Go to /account/ from the admin navigation.
Find the Change Password section.

Enter your current and new password

Enter your current password in the Old password field.
Enter your new password in the New password field.
Re-type the same new password in Confirm password.

Review password requirements

Make your password long and unique to Campium.
Use a mix of uppercase, lowercase, numbers, and special characters.
Avoid common phrases, names, or passwords you use on other sites.

Save and confirm

Submit the form to save your new password.
If the current password is correct and the new passwords match, you see a success message and your new password takes effect immediately.
If there is an error (mismatch or invalid current password), fix the highlighted fields and submit again.

After changing your password on a shared computer, sign out of Campium when you are done.

Set your default season

Your default season controls which season Campium shows first in many admin screens (for example, financials or reporting). You can still switch seasons on the reports; this setting just picks your starting point.

Open default season setting

Go to /account/.
Locate the Default Season dropdown.

Choose your preferred season

Open the dropdown to see the available seasons.
Select the season you work in most often (for example, Summer 2025).

Save your choice

Save or apply the change (the page may auto-save when you choose a season, depending on your setup).
On pages that support it, Campium now opens with this season pre-selected.

Changing your default season affects only what you see when you first open pages. It does not change the current season for families or your public portal.

Manage two-factor authentication (2FA)

Two-factor authentication adds a second check at sign-in using your mobile phone. When enabled, you enter your password and then confirm a code or prompt sent to your phone.

2FA sessions last about 12 hours. During that time, you usually do not need to re-enter a code on the same browser. Standard non-2FA sessions are shorter (about 90 minutes).

Use 2FA on accounts with access to payment data, refunds, or staff scheduling to reduce the risk from stolen passwords.

Requirements for 2FA

A mobile phone number on your user profile
Access to that device when you sign in
Ability to receive calls or messages, depending on your 2FA method

If your account does not have a mobile number, the 2FA section shows a warning and you cannot turn it on until you add one.

Turn 2FA on

Confirm your mobile number

Go to /account/.
In the Two-Factor Authentication section, verify that your mobile number is displayed and correct.
If the number is missing or wrong, update your user profile first, then return to this page.

Enable two-factor authentication

In the 2FA section, switch the Two-Factor Authentication toggle to On.
Follow any on-screen prompts to confirm the change.

On your next sign-in, enter your email and password as usual.
Complete the second step sent to your phone.
After you finish, Campium keeps your session active for about 12 hours on that browser before asking for 2FA again.

If you sign in from a new browser or device, Campium asks for 2FA again, even if your 12-hour window is still active on another device.

Turn 2FA off

Only disable 2FA if you are changing devices or have another strong security control in place.

Open 2FA settings

Go to /account/.
Scroll to the Two-Factor Authentication section.

Disable the toggle

Switch the 2FA toggle to Off.
Confirm the change if prompted.

Verify access

Sign out and sign back in to confirm that you are no longer asked for a 2FA step.
If you did not intend to disable 2FA, return to /account/ and turn it back on immediately.

If you lose access to your mobile phone and cannot complete 2FA, contact an internal Campium admin or support channel defined by your organization to regain access.

Passkeys

Passkeys let you sign in with the same face, fingerprint, or device PIN you use to unlock your phone or computer, instead of typing a password. They are built on the WebAuthn standard and are tied to your device, so there is no code to remember or phish.

You manage passkeys from the Passkeys tab in your account settings.

Add a passkey

Open the Passkeys tab

Click on your name in the top right and then click on My Settings.
Open the Passkeys tab.

Create the passkey

Choose Add a passkey.
Follow your browser or device prompt to confirm with your fingerprint, face, security key, or device PIN.
The new passkey is saved and appears in your list of passkeys.

List and remove passkeys

The Passkeys tab shows each passkey you have registered so you can review them across your devices.

Review the list to confirm which devices can sign in with a passkey.
Use the Remove action next to a passkey to delete it, for example when you replace or stop using a device.

Turn on Require a passkey to sign in to make your login password-less. With this setting on, Campium no longer accepts your password for sign-in; you complete every sign-in with a passkey instead. Google and Apple sign-in remain available on your account.

Before you turn on Require a passkey to sign in, register a passkey on at least one device you reliably have access to. If you lose access to all of your passkeys, use Google or Apple sign-in, or contact an internal Campium admin to regain access.

Email Notifications

Use the Email Notifications tab to choose which optional staff emails you receive. Messages go to the email address on your staff account. Login, tickets, and billing emails always send.

Which types appear depends on your role and permissions. If a type is turned off for your organization, you see This email is turned off for your organization. and cannot enable it yourself.

Open Email Notifications

Click your name in the top right, then click Settings.
Open the Email Notifications tab.

Administrators can also open camp-wide defaults from Admin → Email Notifications, or from the link on this tab.

Optional email types

Type	What it covers	How you control it
Activity digest	Summary of registrations, logins, emails sent, revenue, payments, and discounts	Check Daily, Weekly, and/or Monthly
Payment health digest	Families with upcoming charge issues, open ACH returns, or a balance and no primary payment method	Toggle Email me this digest
Form opening digest	The day before a form’s Start Date, a summary of which forms become available on the Portal (Administrators only)	Toggle Email me this digest
ACH returns digest	Open ACH returns for your active seasons	Set Frequency to Off, Daily, or Weekly (Mondays)
Wait list signup alerts	An email when someone new joins a wait list	Toggle Email me when someone joins a wait list
Campium product emails	Optional product and announcement emails from Campium	Toggle Email me Campium product updates

Activity digest schedules:

Daily - Sent every morning covering the previous day.
Weekly - Sent Sunday mornings covering the prior Sunday through Saturday.
Monthly - Sent the 1st of each month covering the prior calendar month.

If you enable more than one Activity digest frequency, you receive a separate email for each schedule.

Save and preview

Adjust the toggles or frequencies you want.
Click Save Preferences.
For any type that shows Send me a sample, use that button to email a sample to your staff address (when the type is available and not turned off for your organization). The sample subject starts with [Sample].

Turn a type off for everyone

Administrators can turn optional staff email types on or off for the whole organization:

Go to Admin → Email Notifications.
Use the switch next to each type (Activity digest, Payment health digest, Form opening digest, ACH returns digest, Wait list signup alerts, Campium product emails).
Optionally click Send test on a type to preview that email at your address (works even when the type is turned off for the organization).
Click Save.

When a type is on for the organization, each person still chooses their own preferences under Settings → Email Notifications. Login, tickets, and billing emails always send.

Keep your account settings up to date and encourage other admins with sensitive access to:

Use strong, unique passwords
Turn on two-factor authentication
Choose Email Notifications schedules that match how closely they monitor activity

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