FAQ

Publish and manage parent portal FAQ entries, control visibility, and understand how FAQ differs from Contact Us and Portal AI help.

Overview

Use FAQ to publish common questions and answers on the parent portal so families can find answers without contacting your office. You manage all FAQ content in CampiumDB under Portal → FAQ, and families see it on the portal only when the feature is enabled and at least one entry is published.

Who uses this

Administrators and office staff manage FAQ entries in CampiumDB.
Families read answers on the parent portal.

Before you start

The FAQ page appears on the parent portal only when both conditions are true:

FAQ Module For Portal is enabled in Admin → Site Settings → Modules
At least one FAQ entry exists in Portal → FAQ

Your admin user also needs Products permission to open Portal → FAQ.

FAQ is separate from other portal help features. Contact Us Module For Portal adds a contact form, and Enable Portal AI Chatbot shows an AI help widget that uses a separate Portal AI knowledge base.

Setting	What it does
FAQ Module For Portal	Adds an FAQ section to the portal. Once enabled, you will see the FAQ navigation listed under Portal in your navigation.
Contact Us Module For Portal	Shows a Contact Us area in the portal so families can reach your team.
Enable Portal AI Chatbot	Shows an AI help widget on the portal. It uses the separate Portal AI knowledge base, not your FAQ entries.

Find FAQ in admin and on the portal

Open FAQ management from Portal → FAQ in the left navigation.

There is no FAQ card on the dashboard. Manage all FAQ entries from the FAQ page under Portal.

Families see FAQ on the parent portal when the module is enabled and at least one entry exists.

If you delete all FAQ entries, the FAQ menu item disappears from the parent portal automatically even if FAQ Module For Portal stays enabled.

What families see

Families see a page titled Frequently Asked Questions. Each question appears as an expandable section that opens to show the answer.

Entries appear in the order you set in admin, from top to bottom. Answers support line breaks, so short, direct answers usually work best.

Manage FAQ entries

Use the FAQ page in admin to add, update, remove, and reorder entries.

Add a question

Go to Portal → FAQ and click Add New Question.

Enter a Question and Answer, then click Save. The page reloads and the new entry appears in the list.

Edit a question

Find the row you want to update, open the ⋮ menu, and click Edit.

Update the question or answer, then click Save. Your changes are available on the portal immediately.

Delete a question

Open the ⋮ menu for the row and click Delete.

Confirm the deletion to remove the entry immediately. If you delete the last remaining entry, FAQ disappears from the parent portal menu until you add another question.

Reorder entries

Drag a row using the first column. A grab handle appears on hover.

Drop the row into its new position to save the order automatically. Put your most important questions first because families see the list in that same order.

Export or print the FAQ list

The FAQ table includes standard table actions for internal review and sharing.

Copy
Excel
CSV
PDF
Print

Use these options when you need a backup, want to review content offline, or need to share the list with staff who do not have admin access.

Enable or disable FAQ on the portal

Turn FAQ on or off from Admin → Site Settings → Modules.

Open module settings

Go to Admin → Site Settings → Modules.

Find the FAQ setting

Locate FAQ Module For Portal in the module list.

Choose whether FAQ is visible

Turn FAQ Module For Portal on to show FAQ on the portal when you have at least one entry.

Turn it off to hide FAQ from families without deleting your saved entries.

Disable FAQ Module For Portal when you want to hide FAQ temporarily. You do not need to delete entries to remove the portal menu item.

Preview changes on the portal

FAQ changes appear on the live parent portal immediately after you save them in admin. The fastest way to check your work is to open your portal in another tab and visit FAQ.

FAQ compared with other help options

Use FAQ for answers you want families to read on their own. Use other portal tools when families need to contact you directly or when you want AI-generated answers.

Feature	Purpose	Where families find it
FAQ	Static questions and answers you write and maintain	FAQ in portal navigation
Contact Us	Form families use to send a message	Contact in portal navigation when Contact Us Module For Portal is enabled
Portal AI Chatbot	AI answers based on the global knowledge source	Chat widget on portal pages when Enable Portal AI Chatbot is enabled
Portal Site Text	Wording used across login, registration, cart, and other portal areas	Throughout the portal, not on a dedicated FAQ page

Updating FAQ does not update the Portal AI knowledge base. The chatbot and the FAQ page use separate content.

Choose good FAQ content

FAQ works best for questions your office answers repeatedly and for policies that do not change often.

Strong topics often include:

Registration and payment deadlines
What to bring and what not to bring
Drop-off and pickup procedures
Illness and absence policy
How to update emergency contacts or medical information
Refund and transfer policy
Office phone number, email, and hours

Write short questions and direct answers. When a family needs to complete an action, point them to the portal area where they can do it.

Troubleshooting

Check Admin → Site Settings → Modules and confirm FAQ Module For Portal is enabled.

Then confirm at least one entry exists in Portal → FAQ. Also make sure the family is using the correct organization subdomain.

Your role needs Products permission to access Portal → FAQ.

If you do not have that permission, ask an administrator to update your access in Roles & Permissions.

Hard-refresh the portal page or sign out and back in.

Then confirm you edited FAQ under the correct organization and subdomain.

FAQ is read-only for families.

If families need a two-way contact option, enable Contact Us Module For Portal so they can use Contact on the portal.

FAQ is a portal web feature.

The mobile app uses separate menu items, such as Useful Links when enabled, so FAQ content is not duplicated there automatically.

Quick reference

Task	Path
Manage questions	Portal → FAQ
Enable module	Admin → Site Settings → Modules → FAQ Module For Portal
Family-facing page	Parent portal → FAQ
Export admin list	Portal → FAQ → Copy / Excel / CSV / PDF / Print
Contact form	Enable Contact Us Module For Portal and families use Contact

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