Manage donors
Work with your donor list, review individual gifts and resend receipts, send newsletters to donors and prospects, and track opens in the email log.
Overview
Once the Donor module is on, you have four tools for working with the people who give — and might give — to your camp:
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Donations – every gift received, grouped by donation page.
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Donor list – your contacts, with each person's giving history.
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Newsletter – a quick email to your donor list.
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Email log – a record of newsletters sent and how many were opened.
All four live under the Donor section in your navigation.
Donations
The Donations list shows individual gifts. Use the filters at the top to choose a donation page and a date range, then Filter to update the list. Gifts are grouped under each donation page with a subtotal, and a grand total appears at the bottom.
Each row shows the gift date, donation page, donor first and last name, amount, email, and phone.
Sends the donor's receipt email again. Use this when a giver says they did not receive their receipt or needs another copy for their records.
A receipt is emailed automatically when a gift is completed. Resend receipt simply sends the same receipt again — it does not create a new charge.
Donor list
The Donor list is your people directory. It includes both donors (people who have given) and prospects (contacts you have added who have not given yet). Use the donation page filter to focus on people tied to a specific page.
Columns
The contact's name.
The contact's email address. This is how gifts are matched to a person and where newsletters are sent.
The contact's phone number, with country code.
Where the contact came from — for example, an online gift or a contact you added by hand.
When the contact first and most recently gave. Blank for prospects who have not given.
How many gifts the contact has made.
The total value of all the contact's gifts.
Whether the contact has opted in to receive newsletters (Yes or No).
Add or edit a contact
Select Add donor contact to open a form where you can enter a first and last name, email (required), phone with country code, and whether the person may receive newsletters. To change someone already in the list, select Edit on their row.
Add prospects by hand to build a mailing list before your campaign starts. They will receive newsletters if their Newsletter setting is Yes, even before they make a first gift.
Send a newsletter
The Newsletter tool sends an email to your donor list. You choose who receives it, write a subject and a formatted message, and send.
Choose your audience
Under Send to, pick one of:
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All donor list contacts – everyone on your list.
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Donors only – people who have given.
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Prospects only – contacts who have not given yet.
Write your message
Enter a Subject, then compose your message in the formatting editor. You can style text, add links, and lay out your update.
Send
Select Send newsletter. Campium confirms how many contacts it was sent to.
Newsletters only go to contacts whose Newsletter setting is Yes. Contacts opted out are skipped automatically.
Email log
The Email log records the newsletters you have sent so you can see what went out and how it landed. It has two parts.
Newsletter summary
A table of each send, grouped by subject and date, showing:
How many emails went out in that send.
How many recipients opened the email.
Opened divided by sent, shown as a percentage.
Individual emails
Below the summary, a list of the most recent individual emails (up to 500) shows the send time, subject, recipient email and name, and when it was opened. Each row has a Resend action to send that email again to the same person.
Open rates depend on recipients' email apps loading images, so treat them as a helpful guide rather than an exact count.