Unverified Email Addresses Report
Find parent accounts that never clicked Verify in their verification email, review each column in the Unverified Email Addresses Report, and resend the verification email in one click.
Overview
Use the Unverified Email Addresses Report to see parent accounts that have not clicked Verify in the verification email sent after they register or change their email address. Until an account is verified, that email address may not receive your important messages, so this report helps you follow up.
This report lists parent accounts with an email on file that are still unverified and have signed in within the last three years. It does not include filters or export options.
Open the Unverified Email Addresses Report
Access the report directly from the Data Check reports area.
Go to the Unverified Email Addresses Report
- Sign in with an admin account.
- In the main navigation, go to Reports and select System.
- Under Data Check, choose Unverified Email Addresses.
- Confirm the page title reads
Unverified Email Addresses.
When the page loads, you see a table with the columns Name, Home Phone, Cell Phone, Email, Status, Last Login, and Resend.
Resend a verification email
- Find the account you want to prompt.
- In the Resend column, select Resend to send a fresh verification email to that account's address.
- A green banner reads
Verification email sent successfully.when the message goes out.
The account clears from the list once the owner clicks Verify in the email they receive.
Report columns
Each row is a parent account with an email on file that has not been verified.
Name
Account name, shown as Last, First. This is a link; select it to open the profile.
Home Phone
Home phone number on file, so you can call the contact if the email keeps bouncing or is ignored.
Cell Phone
Cell phone number on file, useful for a quick text reminder to verify.
The unverified email address. Confirm this address is correct with the contact, since a typo is a common reason an account never verifies.
Status
Account status, such as Active, Inactive, Pending, Archived, Removed, Deleted, or Lead. The badge is color coded so you can quickly spot which accounts are still live.
Last Login
The date and time the account last signed in. More recent activity means the person is engaged and more likely to respond to a resent verification email.
Resend
A Resend link that sends the verification email again to the address in the Email column.
An unverified account may miss confirmations, receipts, and reminders. If a resend does not work after a few tries, contact the account another way and correct the email address on the profile.