Potential Duplicate Users Report
Find accounts that look like duplicates of each other based on matching names, review each column in the Potential Duplicate Users Report, and open the profiles to compare and merge.
Overview
Use the Potential Duplicate Users Report to spot accounts that may be duplicates of one another, so you can review them and clean up your records. Duplicate accounts split a person's history, payments, and communication across two profiles, which makes reporting and follow-up harder.
This report groups accounts that share the same first and last name so you can compare them side by side. Matching names are a signal, not proof, so always review the other details before merging. This report does not include filters or export options.
Open the Potential Duplicate Users Report
Access the report directly from the Data Check reports area.
Go to the Potential Duplicate Users Report
- Sign in with an admin account.
- In the main navigation, go to Reports and select System.
- Under Data Check, choose Potential Duplicate Users.
- Confirm the page title reads
Potential Duplicate Users.
When the page loads, you see a table with the columns Name, Family ID, Status, User Type, Email, and Date Registered, sorted by name so likely matches sit next to each other.
Compare and resolve duplicates
- Look for rows that share the same name and appear to be the same person.
- Compare the Family ID, Email, and Date Registered to confirm whether the accounts are truly duplicates.
- Select each Name to open the profiles and review the full details before merging or archiving the extra record.
Make all changes from the profiles. The report identifies possible duplicates but does not merge them for you.
Report columns
Each row is an account that shares a name with at least one other account.
Name
Account name, shown as Last, First and linked to the profile. Two rows with the same name are the pair to compare.
Family ID
The family the account belongs to. Two accounts with the same Family ID are the same household; different Family IDs may point to separate people who happen to share a name.
Status
Account status, such as Active, Inactive, or Pending. Use it to decide which record to keep and which to retire.
User Type
Whether the account is a camper, parent, or another user type. Duplicates are usually the same user type.
Email address on file. A shared email is a strong sign the accounts are duplicates; different emails may mean they are different people.
Date Registered
The date and time the account was created, which helps you decide which record is the original to keep.
Matching names alone do not confirm a duplicate. Always compare the Family ID, email, and other profile details before merging, so you do not combine two different people.